Terms & Conditions
My Service
Last updated on [24-01-2022]
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.dialurban.com website
Please read carefully our Terms & Conditions mentioned below before using our portal services / information or any part of this portal.

The Terms & Condition herein are termed as an “Agreement” between TCPL and the user / visitor / member / subscriber. The major purpose and objective of dialurban is to serve as a preliminary medium of contact for exchange of information for its users / members / visitors who have a bonafide intention to contact and/or be contacted for the purposes related to genuine domestic and professional services and for other related services / information.
This website www.dialurban.com, including any sub-domains, and any other websites through which its services are made available like our mobile, tablet and other smart device applications, and application program interfaces etc, (hereinafter collectively referred to as "dialurban or dialurban") is owned, hosted, operated and managed by Triptales Commercials Pvt. Ltd. (hereinafter referred to as TCPL), a company incorporated in India under the Companies Act, 1956 and having its registered office at Bhubaneswar, Odisha. These terms and conditions, privacy policy and guidelines regulating the use of these Services constitute a legally binding agreement between dialurban and the User (the “Agreement”).
dialurban and/or any other website(s) linked to this website is an online information and communications service platform provided to you, subject to your compliance with the terms and conditions set forth below.
By accessing or using “dialurban”, you agree to be bound by the Privacy Policy and Terms & Conditions set forth in the website. By using this platform you indicate your understanding and acceptance of these terms.
If you do not agree with any of these terms and conditions, you should not access or use “dialurban”. In the event of non-compliance with this terms & condition, dialurban has the right to limit or terminate your access or usage rights to the platform immediately or remove non-compliant information or both as the case may be, in accordance with the information technology (intermediary guidelines and digital media ethics code) rules, 2021. If you have any questions about these terms, please contact: info@dialurban.com
TCPL may amend/modify any of these points in the privacy policy and terms & conditions at any time, and such modifications shall be effective immediately upon posting of the modified privacy policy and terms & conditions on dialurban. You should review the amendments related to privacy policy and terms & conditions periodically to be aware of such modifications and your continued access or use of dialurban, shall be deemed as a conclusive proof of your acceptance of these modified privacy policy and terms & conditions, as amended / modified from time to time. TCPL shall suspend the operation of dialurban for support or technical up gradation, maintenance work, in order to update the content or for any other reason. If you use dialurban in a manner inconsistent with these privacy policy and terms & conditions, then TCPL may terminate your access, block your future access.
Terms of Reference –
The terms and conditions / T&C / Terms of Use set forth and the Privacy Policy constitute a legally-binding agreement between dialurban or Triptales Commercials Pvt Ltd (Referred as the “Company” or “TCPL”) and You (Referred as the manufacturer/supplier/user/viewer/member/customer). These T&C contain clauses that define your limits, legal rights and obligations with respect to:
  • Your use of and participation in all the dialurban services, dialurban website and mobile application, including the classifieds, all kind of advertisements, postings, Listings, Products available through the platform of dialurban at www.Dialurban.com (collectively referred to herein as the "Website" or “Dialurban” of “Dialurban”)
  • The online transactions between those manufacturer/supplier/user/viewer/member/customer of the Website who are offering services (referred as “Service”) and those users of the Website who are obtaining services through the website (referred as "User"). The T&C described below apply to all users/viewers/members of the Website.
The Website serves as a B2B & B2C platform for the online distribution and publication of user submitted information between Service/Product Professionals/Manufacturer/Supplier and Service/Product Users/Buyer; by using, visiting, registering for, and/or otherwise participating in this Website, and by clicking on "I have read and agree to the Terms & Conditions," or by subscribing to or interacting with other User(s) on or entering into negotiations in respect of sale or supply of goods or services on or using the Web Site in any manner for any purpose, You undertake and agree that You have fully read, understood and accepted the Agreement, and you hereby certify that:
  1. You are either a Service/Product Professional, or a Manufacturer, or a Supplier, or a prospective Service/Product User or Buyer,
  2. You authorize dialurban the transfer of payment for Services/Product requested through the use of the Website, and
  3. You agree to be bound by all terms and conditions and any other documents incorporated by reference herein.
If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website. If you do not agree to any of the terms set forth in the Terms & Conditions, kindly discontinue viewing or participating in this Website immediately.
Agreement for the Users & Amendment:
All references to "you" or "your” mean and indicates the person/ visitor/ user that accesses, uses, and/or participates in the Website in any manner. If you use the Website or open an Account (as defined below) on behalf of a business, you represent and warrant that you have the authority to bind that business and your acceptance of the T&C will be deemed an acceptance by that business and "you" and "your" herein shall refer to that business.
This Agreement applies to all services offered on the Website and by TCPL/dialurban, collectively with any additional terms and conditions that may be applicable in respect of any specific service used or accessed by User(s) on the Website. In the event of any conflict or inconsistency between any provision of this Agreement and any additional terms and conditions applicable in respect of any service offered on the Web Site, such additional terms and conditions applicable in respect of that service shall prevail over this Agreement. This Agreement shall govern the User’s usage of TCPL/dialurban Services and, the User acknowledges that this Agreement shall supersede all or any term, agreement, contract executed between TCPL/dialurban and the User
Dialurban reserves the right, in its sole discretion, to change, modify, or otherwise amend the T&C / Privacy Policy, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and dialurban will post notice of the changes and the amended T&C at the domain of www.Dialurban.com. Your use of the Website following any modification & amendment of the T&C will signify your consent to and acceptance of any revised T&C. If you do not agree to abide by these or any future T&C, please do not use or access the Website.

Third Party Websites:
Websites / Sub-domain names assigned by TCPL/dialurban to User(s) (including both paid and free User(s)) are the exclusive property of TCPL/dialurban and it cannot be assumed to be permanent in any case. TCPL/dialurban reserves the right, without any prior notice, at any point of time, to suspend or terminate or restrict access to or edit any Website / Sub-domain names. In all such cases, TCPL/dialurban will not be liable to any party for any direct, indirect, special or other consequential damages, including, any lost profits, business interruption or otherwise.
TCPL/dialurban may allow User(s) access to content, products or services offered by third parties through hyperlinks to the websites offered by such third parties. TCPL/dialurban advises its User(s) to read the terms and conditions of use and/or privacy policies applicable in respect of such Third Party Websites prior to using or accessing such Third Party Websites. Users acknowledge and agree that TCPL/dialurban has no control over any content offered on Third Party Websites, does not monitor such Third Party Websites, and shall in no manner be deemed to be liable or responsible to any person for such Third Party Sites, or any content, products or services made available thereof.

Links to third party sites are provided on Web Site as a convenience to User(s). User(s) acknowledge and agree that TCPL/dialurban do not have any control over the content of such websites and/ or any information, resources or materials provided therein.

Intellectual Property Rights:
TCPL/ dialurban is the sole owner and the lawful licensee of all the rights to the Website and its content, which means the design, layout, text, information, images, graphics, sound, video etc. of or made available on the Website. The Content in the Website carry trade secrets and other intellectual property rights protected under worldwide copyright and other applicable laws pertaining to intellectual property. All title, ownership and intellectual property rights in the Website and its Content shall remain in TCPL/dialurban.

All rights, not otherwise claimed under this Agreement by TCPL/dialurban, are hereby reserved. Any information or advertisements contained on, distributed through, or linked, downloaded or accessed from any of the services contained on the Website or any offer displayed on or in connection with any service offered on the Website is intended, solely to provide general information for the personal use of the User(s), who fully accept any and all responsibility and liabilities arising from and out of the use of such Information. TCPL/ dialurban does not represent, warrant or endorse in any manner the accuracy or reliability of Information in the Website, or the quality of any products and/or services obtained by the User(s) as a result of any Information posted in the Website.
For any content and or link uploaded to the Website by the User from any third part website / platform, then the User agrees to abide and accepts, the terms of service of the said third party platform.

TCPL/dialurban reserve the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Information in the Website.

Trademark - "Dialurban.com", “Triptales”, and related icons and logos are registered trademarks or trademarks or service marks of TCPL/dialurban in various jurisdictions and are protected under applicable copyright, trademark and other proprietary and intellectual property rights laws. The unauthorized adoption copying, modification, use or publication of these marks is strictly prohibited.
Copyright - All Content in the Website including all type of Information is copyrighted to TCPL/dialurban excluding any third-party content and any links to any third-party websites being made available or contained on the Web Site. User(s) may not use any trademark, service mark or logo of any independent third parties without prior written approval from such parties.
Services & Packages provided by TCPL/dialurban –
TCPL/dialurban provide the following services to its Customers:
  1. Verified: is marked on the Users if any of their mobile and/or email is verified by TCPL/dialurban.
  1. Premium: is marked on the Users after collecting and verifying all the required business related documents and information.
Online Platform, Registration, Eligibility Criteria and Accessibility –
Online Platform:
This Website acts as a mere online platform for User(s) to negotiate and interact with other User(s) for entering into negotiations in respect thereof for sale or supply of goods or services.
TCPL/dialurban are not parties to any negotiations that take place between the User(s) of the Website and are further not parties to any agreement including an agreement for sale or supply of goods or services or otherwise, concluded between the User(s) of the Website.
TCPL/dialurban provide an on-line platform to facilitate interaction between buyers and suppliers of products and services. TCPL/dialurban does not represent the seller or the buyer in transactions and does not charge any commission for enabling any transaction. TCPL/dialurban does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Web Site or the ability of the suppliers to complete a sale or the ability of buyers to complete a purchase.
TCPL/dialurban does not control and is not liable in respect of or responsible for the quality, safety, genuineness, lawfulness or availability of the products or services offered for sale
on the Website or the ability of the User(s) selling or supplying the goods or services to complete a sale or the ability of User(s) purchasing goods or services to complete a purchase. This agreement shall not be deemed to create any partnership, joint venture, or any other joint business relationship between TCPL/dialurban and any other party.
Eligibility Criteria:
Dialurban hereby grants you a non-exclusive, revocable license to use the Website as set forth in the T&C.
You represent, acknowledge and agree that you are at least 18 years of age and that all registration information that you submit are true and accurate.
Your use of the Website and Services/Products offered through this Website should not violate any applicable law.
User(s) represent and warrant that they have the right to avail or use the services / products provided by TCPL/dialurban, including but limited to the Website or any other services/products provided by TCPL/dialurban in relation to the use of the Website ("TCPL/dialurban Services"). TCPL/dialurban’s Services can only be availed by those individuals or business entities, including sole proprietorship firms, companies and partnerships, which are authorised under applicable law to form legally binding agreements.
Business entities or organisations that are not authorised by law to operate in India or other countries are not authorised to avail or use TCPL/dialurban’s Services.
You will not copy, distribute, or make derivative works of the Website in any form or medium, nor alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purposes, without dialurban's prior written consent
Your Account may be terminated without notice if we believe that you are under the age of 18 or violating any clauses of this Terms & Conditions or that you are not complying with any applicable laws, rules or regulations.
You shall not contact, recruit or solicit in any Service/Product Professionals, Manufacturers / Suppliers / Users/ Customers, for employment or contracting for any business not associated with dialurban without express written permission from dialurban.
You shall not use any automated system, including but not limited to, "robots," "spiders," "scrapers," etc., to access the Website for any purpose without dialurban's prior written approval.
To create an account, you must submit the required information through the registration page on the Website and create a password. You may also register for an Account using your existing Facebook account and log-in credentials.
You shall not in any manual or automated manner collect information of Service/Product Professionals, Manufacturers / Suppliers / Users/ Customers,, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse Website information or content.
You are solely responsible for safeguarding your dialurban password and shall keep your Passwords secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify dialurban immediately of any breach of security or any unauthorized use of your Account. Similarly, you shall never use another's Account without dialurban’s permission.
You hereby expressly acknowledge and agree that you yourself and not dialurban will be liable for your losses, damages etc. (whether direct or indirect) caused by an unauthorized use/ misuse of your Account. Notwithstanding the foregoing, you may be liable for the losses of dialurban or others due to such unauthorized use.
User(s) agree that by registering on the Website, they consent to the inclusion of their personal data in TCPL/dialurban’s on-line database and authorize TCPL/dialurban to share such information with other User(s). TCPL/dialurban may refuse registration and deny the membership and associated User ID and Password to any User(s) for whatever reason. TCPL/dialurban may suspend or terminate a registered membership at any time without any prior notification in interest of TCPL/dialurban or general interest of its User(s) without assigning any reason thereof and there shall arise no further liability on TCPL/dialurban of whatsoever nature due to the suspension or termination of the User account. User(s) registered on the Website are in no manner a part of or affiliated to TCPL/dialurban.

User(s) further agree and consent to be contacted by TCPL/dialurban through phone calls, SMS notifications or any other means of communication, in respect to the services provided by TCPL/dialurban even if contact number(s) provided to TCPL/dialurban upon registration are on Do Not Call Registry.

You shall be solely responsible for any financial transaction initiated using this website like credit card/ debit card /UPI payments/ any other Online payments; and in no ways dialurban will be liable for any such loss; however will try to support in all possible ways.
Account / Subscription/ Membership Termination:
If TCPL/dialurban terminates the membership of any registered User(s) including those User(s) who have subscribed for the paid services of TCPL/dialurban, such person will not have the right to re-enroll or join the Website under a new account or name unless invited to do so in writing by TCPL/dialurban. In any case of termination, no subscription / membership fee/charges paid by the User(s) will be refunded.
TCPL/dialurban reserves the right to terminate the membership/subscription of any User(s) temporarily or permanently for any of the following reasons:
Providing false information in connection with their account registered with TCPL/dialurban and/ or if such User(s) are engaged in fraudulent or illegal activities / transactions, or, If such User(s) posts any material that is not related to trade or business cooperation, or, If such User(s) breaches any provisions of the Agreement, or,

If such User(s) is involved in unauthorized access, use, modification, or control of the Website database, network or related services, or, If such User(s) utilizes the Website to send spam messages or automatic publish the same product information, Or any other User(s) activity that may not be in accordance with the ethics and honest business practices, and are termed as illegal.
TCPL/dialurban reserve the right to terminate access to certain areas or features of the Website at any time without assigning any reason and with or without notice to such User(s). TCPL/dialurban also reserves the right to deny access to particular User(s) to any or all of its services or content without any prior notice or explanation in order to protect the interests of TCPL/dialurban and/ or other User(s) of the Website. TCPL/dialurban to change any or all of the features of the Website or introduce new features without any prior notice to User(s).
Code of Conduct for Registered User –
You shall not upload, post, transfer, disseminate, distribute, or facilitate distribution of any content, including text, data, images, video, sound, information, or software, code, to any part of the Website, including your profile, the posting of your Service, or the posting of any opinions or reviews with the Website (Referred as “Code of Conduct”)
Such Code of Conduct or Act:
  • must not invade anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifia